Refund and Cancellation policy
Refund and Cancellation policy
Written by Swan Admin
Updated over a week ago
- Any cancellation done before midnight of the previous day of appointment shall result in a full refund.
- Cancellations from midnight upto 2 hrs before the appointment shall levy a cancellation charge of 5% on the booking amount
- Cancellations from 2 hrs before the appointment onwards shall levy a cancellation charge of 50%
- In case of online payments, the cancellation fee shall be deducted and remaining balance shall be refunded to the user
- In case of cash on delivery, cancellation fee shall be added to immediate next transaction executed by the user on Swan Platform
- Users can reschedule confirmed appointments only upto 2 hrs before the scheduled date and time without incurring any extra charge
- Any rescheduling between 2 hrs before the appointment time till the appointment time shall levy a charge of 5% of the booking amount.
- Refunds will be done only through the original mode of payment. Please allow 45 days for the refund to be completed