1. Any cancellation done before midnight of the previous day of appointment shall result in a full refund.
  2. Cancellations from midnight upto 2 hrs before the appointment shall levy a cancellation charge of 5% on the booking amount
  3. Cancellations from 2 hrs before the appointment onwards shall levy a cancellation charge of 50%
  4. In case of online payments, the cancellation fee shall be deducted and remaining balance shall be refunded to the user
  5. In case of cash on delivery, cancellation fee shall be added to immediate next transaction executed by the user on Swan Platform
  6. Users can reschedule confirmed appointments only upto 2 hrs before the scheduled date and time without incurring any extra charge
  7. Any rescheduling between 2 hrs before the appointment time till the appointment time shall levy a charge of 5% of the booking amount.
  8. Refunds will be done only through the original mode of payment. Please allow 45 days for the refund to be completed
Did this answer your question?